General Information

Definitions

Key terms used in this policy are defined as follows to ensure clarity and consistency.

Any information relating to an identified or identifiable individual, such as name, email address, or phone number.

Any operation performed on personal data, including collection, storage, use, or deletion.

An individual accessing or using our services or website.

The omniauroraplus website and related analytics tools provided by us.

Small text files placed on your device by websites to store information about your preferences and activity.

Purposes of Processing

We use your data to:

• Provide and maintain our services
• Improve user experience and service performance
• Communicate updates and respond to inquiries
• Process payments and prevent fraud
• Deliver marketing communications (with consent)
• Customize dashboards and reports
• Comply with legal obligations
• Conduct research and analytics

Legal Basis for Processing

Depending on the data and processing activity, we rely on:

• Consent provided by you
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests, such as service improvement

GDPR Rights

If you are an EU resident, you have rights under GDPR:

• Right to access your personal data
• Right to rectification
• Right to erasure (‘right to be forgotten’)
• Right to restrict processing
• Right to data portability
• Right to object to processing

Cookies

We use cookies to enhance functionality and gather usage insights.

Session cookies, persistent cookies, and third-party cookies are used for site performance and analytics.

Essential, performance, functional, and advertising cookies.

You can manage or disable cookies in your browser settings. Disabling may affect functionality.

Detailed Cookie Policy

Data Sharing

We share data with:

• Service providers under contract
• Third-party analytics and marketing platforms
• Affiliated companies for internal reporting
• Legal authorities when required by law
• Prospective buyers or supporter in a business transfer
• Other parties with your consent

International Transfers

Data may be transferred to servers outside your country for processing and storage.

We implement standard contractual clauses and other measures to protect your data.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined.

Account-related information is kept for the duration of your subscription plus one year for auditing and compliance purposes.

We retain the messages you send through our contact forms and chat tools for up to 3 years. This ensures we can follow up on your inquiries and maintain context in ongoing discussions.

System logs, including access records and error reports, are stored securely for 12 months. These logs help us monitor performance and detect any unauthorized activity.

If you wish to delete your personal data, you can submit a request via our Contact Us page. We will review and complete deletion within 30 days, subject to any legal or operational obligations to retain certain records.

Data Security Measures

We implement industry-standard protections to safeguard your data while in transit and at rest. Our security approach balances robust technology and best practices to reduce risk and maintain the integrity of your information.

• Encryption of data in transit using TLS
• Strict access controls and authentication
• Regular security audits and vulnerability scans

Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal data processed by omniauroraplus:

• Right to access a copy of your personal data
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right not to be subject to automated decision-making

Making a Rights Request

To exercise any of your privacy rights, please email us at [email protected] with details of your request and a copy of a valid ID. We will guide you through the verification process.

[email protected]

We aim to acknowledge your request within 5 business days and resolve it within 30 days of verification.